Job Summary:
Keffer Mazda is seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be responsible for providing exceptional customer service and support for all automotive service needs. This is a full-time, individual contributor role that offers a competitive base salary and commission structure. The position is located in Huntersville, North Carolina.
Compensation & Benefits:
- Competitive base salary with the opportunity for commission
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holiday pay
- Employee discounts on vehicle purchases, services, and parts
Responsibilities:
- Greet customers in a friendly and professional manner to determine their automotive service needs.
- Consult with customers and provide recommendations on services or repairs needed based on vehicle inspection.
- Generate service estimates and communicate them clearly to the customer.
- Schedule appointments and manage the service schedule to ensure timely completion of repairs.
- Accurately document customer information, service details, and vehicle data in the dealership's computer systems.
- Keep customers informed of the status of their vehicle and any changes to the repair estimate or timeline.
- Maintain a high level of customer satisfaction by addressing any concerns or issues promptly and effectively.
- Collaborate with technicians to ensure accurate diagnosis and efficient completion of repairs.
- Ensure all service records and documentation are properly maintained.
- Strive to meet and exceed sales and customer satisfaction goals.
Requirements:
- High school diploma or equivalent; college degree preferred.
- 2 years of experience in customer service, preferably in the automotive industry.
- Excellent communication and interpersonal skills.
- Strong sales and negotiation abilities.
- Knowledge of automotive repair and maintenance procedures.
- Proficiency in using computer systems and software.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Valid driver's license.
EEOC statement:
Keffer Mazda is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected category. We encourage diversity and welcome all qualified individuals to apply for this position.